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24/7 Tech Support
Our 24/7 technical support ensures the reliable operation of your hardware and software, swiftly addressing any incidents. Our team of experts is ready to monitor, investigate, and resolve issues, guaranteeing seamless system performance around the clock.
Technical Support Levels at 7G Group
Level 1
Level 1
Monitoring Group
The team monitoring the state of the Hardware and Software System (hereinafter referred to as HSS), traffic, and the volume of databases (hereinafter referred to as DB)
Level 2
Level 2
Incident Investigation Group
The team providing technical support for software and any issues arising within it
Level 3
Level 3
Technical Group (Developers, Installation)
The development and installation team, which receives tasks from the incident investigation group and incorporates them into their development workflow
Monitoring Group
  • Regular monitoring of HSS operation
  • Diagnostics of HSS functionality
  • Monitoring the correct processing of ABD data, CDR files, and lists of base stations, etc.
  • Monitoring the correct parsing (reading) of signaling interfaces
  • Monitoring the correct partitioning process in HSS components
  • Monitoring available storage space on information storage disks
    and backup devices
  • Providing consultations and recommendations
Incident Investigation Group
  • Ensures the protection of the HSS from accidental or intentional information security (cybersecurity) incidents
  • Responsible for the functionality of the installed HSS and takes necessary actions to fully restore any software that has been damaged or lost due to its fault
  • Ensures the uninterrupted operation of the HSS and its updates or expansions
  • Verifies the correctness of test file submissions after error corrections
  • Makes decisions without altering the software code
  • Sets deadlines for software code development in case of malfunctions
  • Ensures uninterrupted information exchange between the HSS and the Central ORM
  • Involves programming, updating, improving, refining, and configuring software, licenses, and the HSS
  • Provides remote tech support services within the territory of the Republic of Kazakhstan, subject to agreement between the parties
  • Provides tech support services under laboratory conditions within the Republic of Kazakhstan
  • Provides tech support services on-site at the authorized government agency of the Republic of Kazakhstan, subject to agreement
  • Coordinates with responsible staff
  • Works with technical specialists of authorized government agencies of the Republic of Kazakhstan during diagnostics, modernization, expansion, emergency recovery, and scheduled maintenance of the HSS
  • Maintains a log of malfunctions and issues related to the operation of the HSS
Contact Us
+7 700 333 43 05

Our Offices:
Astana, Kazakhstan
Baurzhan Momyshuly St. 2/1, 9th floor
info@7g.team